Please contact us from application's Title Screen [Menu] > [Contact/FAQ] with the information below written.
-The date you confirmed the loss of the item.
(Please write in the yyyy/mm/dd format.)
-The ID and the name of the character you confirmed the loss of the item (Please make sure they are absolutely correct.).
-The full name, enhance level, weapon type, element, and amount of the applied item.
(Please also provide details of evolve rank, numbers of slots, attached ORB, if applicable.)
-The date you last confirmed the existence of the item.
(Please write in the yyyy/mm/dd format.)
*Items that were sold, disposed, or enhanced by mistake can be returned.
*"Enhanced by mistake" is supported for items lost from 2016/2/5 and later.
The items lost before that date cannot be returned.
*Depending on the status of the item, it may not be returned or may be returned different from the original state, although applying to above.
Please agree to that before contacting us.